Dashboard

Customer service performance overview

Compliance Reporting — Work Policy Section 6

Conversion Pipeline

Complaint Reasons

Weekly Trend — Inquiries vs Deals Closed

Fix-It Actions — turning complaint patterns into tracked follow-through

Refunds — Revenue Lost — the counterpart to PressOne ROI: what came back, and why

Total Refunded

Activity Heatmap — when it happens, by day & hour (last 90 days)

Needs Attention

Repeat Contacts — reached out 2+ times in the last 30 days

Reach Out First — orders awaiting fulfillment past the delay threshold

Recovery Check-ins Due — did it actually stay fixed?